Refund policy
Refund & Return Policy
Dear friend, if you purchased a product from a retailer or another website, please contact the retailer or site for instructions about returns. For products purchased directly from this site, please read the following policy carefully.
If your order has not been shipped and you wish to request a refund, the refund will be processed within 1-2 business days and credited back to your account.
If you are not satisfied with your Speraxsport, you may return it within 30 days from delivery date.
Please do not throw away the original packaging as this may render it impossible to return the item.
Please ensure that the product is returned in its original packaging and in the same condition as it was when you received it. Once we receive the returned product, we will inspect it to ensure it meets the return criteria.
To initiate a return, please contact our customer service team at [email protected]. You will be required to provide your receipt or proof of purchase and the reason for the return. Once your return request is approved, our After Sale Team will provide you with the return instructions.
After we receive and inspect the returned treadmill, we will issue a refund to the original payment method within 3-5 business days if it meets our return criteria.
Only a partial refund (If applicable) will be given if the following conditions are met:
- The product is not in its original condition, there is damage or missing parts that were not caused by us.
- The product is returned after 30 days from the date of delivery.
- Any accessories order. （Includes products: Treadmill Mats, Detachable Handrail, Power Plug, Remote Control, Safety Key）
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
PROCESS OF RETURN
If you return the product within 30 days from the delivery date, please email [email protected] with your order number or other contact information provided when submitting the order.
Based on the supplied details, our team will confirm your return. Additional information, such as package and equipment images, is requested as part of the return procedure. Before issuing the return label by email, we will confirm any/all return charges that must be paid.
We’ll send you an email once we’ve received and checked your return to let you know it’s been received. You will also receive information about whether or not returns have been approved or rejected.
Your refund will be automatically transferred to your credit card or payment card within 3-5 days after the returned parcel is delivered to the return center.
Delay or loss of a refund ( If applicable )
We only replace items that are defective or damaged. Please send an email to [email protected] and ship your product to our local warehouse if you need to replace a same one.
RETURN SHIPPING METHOD
You can return it to us by:
Shipping By Yourself: Please send the product to our nearest warehouse if you need to return the items. Depending on your country, ask our customer service team for the warehouse’s address.
The delivery time of replacement goods may vary depending on your residential address.
It would help if you used a traceable shipping provider or got transportation insurance to return products. We can’t promise that we’ll receive your return.
WARRANTY
Customers are covered by a three months guarantee from Speraxsport. We provide complimentary returns and repairs within 30 days from the delivery date. Suppose the product is returned within the warranty period after more than 30 days from the delivery date.
We only provide after-sales service for orders placed on our website. If you encounter any problems with your walking pad, please contact us via email: [email protected]